Conditions of Use

Pricing and Payments

All displayed prices include 18% VAT.
Orders can be paid via a secure online system, cash, or cheque payable to Neriku Catering upon delivery.
We do not store your credit card details; this is handled entirely by APCO Systems Limited. You can find more information on their data processing at: http://www.apcopay.eu/.
If an online-paid order is cancelled and a refund is issued, Neriku Catering will refund the amount minus 5% of the total value to cover transaction charges.
Clients must ensure they have sufficient funds to cover the order cost and should only use their own credit cards for payment.

Ordering and Amendments

Orders placed through our website are only confirmed once our team sends a confirmation email with all delivery/collection details.
It is the client's responsibility to provide the correct details when ordering goods from our website.
It is ideal to place your order at the earliest possible date to avoid disappointment.
Set menus and customised menus are limited to 1 item per person.
Actual items may vary from the photos shown on our website, and items may change according to availability.

Office Hours and Contact

Our offices are closed on Sundays and public holidays, except during the festive season in December.
For any queries, please do not hesitate to contact our offices on 21660505 or email us at sales@neriku.com.

Cancellation and Returns Policy

Please read the following section carefully.

Cancellation Policy

If orders are cancelled 3 working days or more prior to the day of the event, no cancellation charges will be incurred.
Cancellations must be confirmed by our team via an email or phone call.
Clients will be charged the full amount for last-minute cancellations.

Returns Policy

Orders should be double-checked with our staff upon delivery or collection.
If a product is not as expected, clients need to contact us immediately on 21660505.

Collection and Delivery Services

We offer both delivery and collection options.

Collection Details

Orders can be collected from KW27A, Corradino Industrial Estate, Paola.

Pick-up Times:

Monday to Friday: 08:00 – 16:00
Saturday: 09:00 – 12:00
Sunday: 08:00 – 10:00

Malta Delivery Details

FREE delivery for orders over €75.
Orders under €75 have a delivery charge of €12.

Approximate Delivery Times (Malta):

Monday to Friday: 08:00 – 14:00
Saturday: 08:00 – 11:00
Sunday: 08:00 – 10:00

Our delivery men will notify clients before arrival.

Deliveries are based on a route; we cannot guarantee fixed time deliveries.

Christmas Eve and New Year's Eve deliveries take place between 07:00 – 18:00. We recommend booking in advance during the festive season.

New! Gozo Delivery Details

Delivery Fee: A flat fee of €12 applies per delivery.
Service Availability: Deliveries to Gozo are entirely subject to Gozo Channel operations. If the ferry is not operating, deliveries cannot be fulfilled.
Holiday Schedule: No deliveries will be made on Christmas Day or New Year’s Day.
Delivery Times: Deliveries are made from 11:00 a.m. onwards.
Payment Methods: Payment must be made before delivery via Revolut, bank transfer, or online payment. Cash payments are not accepted for Gozo deliveries.
Order Amendments/Cancellations: Any amendments must be submitted 3 working days in advance.

Food Preparation and Safety

Allergen Information

Our staff do their utmost and take the necessary precautions & due diligence to prevent cross contamination of allergens whilst preparing the food. However, there is always a minimal risk of cross – contamination, as in our facilities we make use of products such as milk, eggs, gluten, molluscs, crustaceans, mustard, peanuts, other tree nuts, sesame seeds, celery, sulphur dioxide & sulphites, fish, lupin and soya. Although we have strict cross contamination policies; we can not guarantee a total absence of these products in our items. Customers with food allergies must be aware of this minimal risk.

Food Handling and Reheating

Food items are delivered pre-cooked but chilled. Items need to be reheated in an oven prior to serving.

Safety Directions:

All food items must be kept refrigerated at 8°C or less.
Your food order should be consumed on the day of delivery.
Food must be thoroughly reheated to 75°C prior to serving (special care for poultry and rice).
Reheat food items in an oven at 180°C for a few minutes. A griglioso (grill) is also ideal, but a microwave should be avoided.
Any left-over food at the end of the event should be disposed of.
Wash your hands and surfaces prior to handling the food.

Catering Staff and Equipment Hire

F&B Staff Details

F&B Staff can be added to your order, subject to availability.
The minimum amount of staff for any event is 2.
Staff are paid per shift (7 hours long, starting 2 hours before the event), not per hour. Overtime charges apply after 7 hours.
For certain holidays, staff members need to be paid double their normal rate.
Neriku Catering provides the necessary equipment when F&B staff are included in the order, and a service charge is required.

Equipment and Leftovers

For orders without F&B staff, equipment can be rented out. A €50 deposit is requested and will be returned if the equipment is returned undamaged.
At events, clients must procure all food exclusively from Neriku Catering.
Clients can keep any leftover food, but the client is responsible for the transportation and storage of this food.
Neriku Catering shall not be responsible for any claim, illness, or damage arising from the consumption of leftover foods taken away from the venue by the client.

Website and Legal Information

Intellectual Property and Liability

The trademarks, names, logos, and service marks on this website are registered and unregistered trademarks of Neriku Catering. You must have prior written permission to use any trademark.
External links are provided for convenience, but their use is at the user's risk, as they are beyond our control.
Neriku Catering shall not be responsible for any loss, liability, or damage (direct or indirect) suffered by you or any third party as a result of using the website, its content, or personal information transmitted over our system.
Use of this website shall be governed by the laws of the state of Malta.